Privacy Policy

Effective Date: March 26, 2025
Last Updated: March 26, 2025

This Privacy Policy outlines how PolarPeak Landscaping, a division of Eastflo Construction Ltd., collects, uses, and protects personal information in accordance with Canadian privacy laws (PIPEDA). By accessing our website or engaging our services, you agree to the terms of this policy.

1. Information We Collect

We may collect and store the following types of personal information:

Full name
Email address
Phone number
Service location (as provided by the customer)
Payment and billing information
Any communication or service inquiries submitted by you
IP address and browser metadata (for analytics and security)
Photographs of service areas, including before and after photos for documentation and quality assurance

2. Purpose of Data Collection

We collect and use personal information strictly for the following purposes:

To provide snow removal, lawn care, and landscaping services
To document service delivery and maintain proof of work (via photo records)
To issue quotes, invoices, and receive payments
To manage customer accounts and respond to service inquiries
To improve internal operations, customer experience, and service quality
To comply with legal, regulatory, and insurance requirements
To analyze website performance and user interactions

3. Consent and Authorization

By submitting your personal information or engaging our services, you grant us consent to collect, store, and use your data in accordance with this policy.

Consent may be withdrawn at any time, subject to legal obligations. To withdraw consent, contact us using the information provided in Section 8.

4. Disclosure of Information

We do not sell, trade, or rent your information. We may disclose your data only in the following cases:

To authorized employees, subcontractors, or service providers with a direct need to know
To third-party platforms used for payment processing, scheduling, or communication
When required by law, regulation, or court order

All third parties are bound by strict confidentiality agreements and data protection obligations.

5. Data Retention and Photo Storage

All customer data, including service photos, is securely stored and retained only as long as necessary to fulfill business, legal, or insurance purposes. Photos taken during services are:

Used to validate service completion
May be shared with the customer for transparency
Are not used in marketing unless express consent is obtained

6. Security Measures

We implement robust administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse. This includes:

Restricted access to customer records
Encrypted communications where applicable
Secure data storage practices

7. Cookies and Website Tracking

Our website may utilize cookies or third-party analytics tools to collect non-identifiable information. This data is used exclusively for internal performance tracking and website optimization.

8. Your Rights

You are entitled to the following:

Request access to the personal data we hold
Correct or update inaccuracies in your information
Request deletion of personal data (subject to legal or operational requirements)
Inquire about our data practices or lodge a privacy complaint

To exercise these rights, contact us at:

📧 Email: info@polarpeak.ca
📞 Phone: 306-994-1874

9. Changes to This Policy

We reserve the right to revise this Privacy Policy without notice. All updates will be posted to our website and are effective as of the posted date. Continued use of our services constitutes your acceptance of any modifications.